Enter your email address and Order ID into this website to check if your payment was declined, if it is pending verification or if it was already approved.
Once your payment has been verified, here you can also check if your order is ready to be shipped or if it has already been dispatched.
If it has been seized by customs and you are eligible for free reshipping, here you will also be able to stay up to date on the status of your reshipped order.
Your tracking code becomes active 2-5 days after your payment has been verified and your order has been dispatched from our warehouse.
Our store will also automatically email your delivery tracking code to you. However, if you did not receive the email, you can also log in to the MY ACCOUNT page on our website, and then navigate to Order History to find the tracking code.
Use this website to track the status of your delivery if it’s being delivered to a UK address.
We also recommend that you register your email address on their website in order to receive regular notifications each step of the way.
On this website, you can easily track the status of your delivery at any stage of the process, whether it’s being delivered to a non-UK address, or whether it is being imported to the UK but hasn’t reached the UK border yet.
If you still can't find what you're looking for or if you'd like to speak with one of our customer care representatives about a specific issue about our products or any concerns you have about your order, please submit a support ticket:
All queries are usually responded to within 48 business hours, and any tickets submitted on a Friday may only get a response by the following Monday.