HOW DO WE SHIP OUR PARCELS?
All of our products are shipped Worldwide and the packages are kept very safe and very discreet.
The name of our Organization or anything that would imply that pharmaceutical contents are inside, are never used on our parcels, this ensures safe and discreet shipments to your doorstep.
The size of the parcel is never large, this reduces any unnecessary suspicions regarding the package. If the order is too large to fit in one parcel, it will automatically be divided into two or more parcels and sent separately at slightly different times, this is to ensure no suspicions will arise while the parcel is on its way through customs or the local post offices.
Due to the wide range of products that are available, these packages can be sent from different European countries.
HOW DO WE SHIP BULK/LARGE ORDERS?
As stated, usually the order is divided into the necessary amount of packages that is relevant to the order. We still ensure you the same discretion level as what is used for the smaller sized orders. If you have a large order pending, you may expect to see your different parcels turn up at your door with one or two days’ difference in time, this can also be dependent on which European county your parcel is sent from.
WHAT IS THE SHIPPING COST?
The shipping cost is £20, If your order is over £450, then shipping is free.
CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?
If your order is complete, but is still unpaid, you can edit your order by logging into your account with your order ID and click “EDIT ORDER”. Unfortunately, if you have already paid for your order and we have packaged and shipped your parcel, we will not be able to make any changes to the pending order.
Luckily, if your order is paid, but it has not been sent yet and you want to add or remove an item from the order, you can create a support ticket and ask our Customer Service Support Team, to make the desired changes. But please remember to specify your order ID within the support ticket.
HOW SUCCESSFUL IS DELIVERY?
We ensure you that all of our packages are shipped with maximum discretion and all of the products are packed with extreme care and precaution. We have the best success rate with nearly all of our customers receiving their parcels with no issues at all. This is mainly due to our discreet packaging and the extra care that is taken with our products and each and every customer.