Shipping Info

HOW DO WE SHIP OUR PARCELS?

All of our products can be shipped worldwide and the packages are kept very safe and very discreet.

The name of our organization or anything that would imply that pharmaceutical contents are inside is never used on our parcels. This ensures safe and discreet shipments to your doorstep.

The size of the parcel is never oversized so that it reduces any unnecessary suspicion regarding the contents of the package. If the order is too large to fit in one parcel, it will automatically be divided into two or more parcels and sent as separate smaller parcels at slightly delayed times between each other. This ensures the parcels don’t arrive for processing at customs control at the same time, which could otherwise lead to both parcels being seized if one of them was found to be suspicious and inspected.  

Due to the wide range of products we offer, your parcels are dispatched from various European countries depending on where the currently available stock is located.

HOW DO WE SHIP BULK/LARGE ORDERS?

As stated, usually the order is divided into the necessary number of separate smaller packages, depending on the size of your order. We still ensure that the same discretion level is taken regardless of the size of your order. If you have a large order, you can also expect to have parcels turn up at your door one or two days apart as they are sent directly from whichever country the original manufacturer’s warehouse is located in Europe, and not from a centralized depot.

WHAT IS THE COST OF SHIPPING?

The standard shipping fee is £20. If your order is over £450, then the cost of shipping is free!

CAN I CHANGE MY ORDER AFTER IT HAS BEEN PLACED?

If your order has been submitted through our webshop but is still unpaid, you can edit your order by logging into your account and then selecting "EDIT ORDER" for the Order ID you would like to amend. Unfortunately, once you have already paid for your order and we have packaged and shipped your parcel, we will not be able to make any changes to the order. 

Fortunately, if your order has been paid for already but we haven’t sent it yet, you can still add or remove an item from the order by creating a support ticket and asking our customer service support team to make the desired changes. Please remember to include your order ID in your message when you submit the support ticket.

How successful are your deliveries?

We ensure you that all of our packages are shipped with maximum discretion and that all of the products are packed with extreme care to both protect the items being damaged during transit, but also to not raise any unwanted attention which may reveal the contents of the parcels.

We have a virtually flawless record of getting our parcels to our customers successfully, with nearly all of them receiving their parcels with no issues experienced along the way at all. This is mainly due to our expertise in discreetly packing the items, and always giving the same level of attention and care to every order for every customer.